Announces 2023 Customer Achievement Awards winners for the region at VMware Explore Singapore
VMware, Inc. (NYSE: VMW), a leading innovator in enterprise software, today announced the winners of their prestigious Customer Achievement Awards to recognize companies who had demonstrated exceptional innovation and transformation through the use of VMware services and technology. VMware customers accelerate innovation and transform business in a multi-cloud world and at VMware Explore 2023 Singapore the visionaries were celebrated for their outstanding contribution in the field of technology advancements and unwavering commitment to shape the larger ecosystem.
Asia boasts of a diverse and rapidly evolving business environment, making it a fascinating geography for companies striving to grow and succeed. A recent IDC research has found that digital spending in APAC will reach US$ 1.05 trillion by 2026 which shows that even amidst unstable economic conditions the focus on digital will only drive organizations towards a new competitive advantage.
The categories were broadly divided into two – Innovators and Heroes. Innovators are those who revolutionize their businesses through a fundamental technology shift and bring extraordinary value to both customers and employees as they advance along their VMware journeys. Heroes take the lead on new technologies and act for the greater good, even in the face of challenging circumstances. The winners under each category are:
- Modern Apps Innovator – PSA Corporation
- Cloud Infrastructure Innovator – Kasikorn Bank
- Hybrid Workforce Innovator – Nio Co.
- Weathering the Change Hero – NEC Corporation
- Customer Experience Hero – Japan Post Co. Ltd
- Hero for Good – Union Bank of India
“A huge congratulations to the winners! We’re honored to recognize the individuals and teams who have made an outstanding contribution to their industries, delivering exceptional results in delivering IT value, driving business forward, and pushing boundaries by leveraging the power of VMware technology. We are immensely proud to be a part of their remarkable achievements and business success stories. We remain committed to partnering with them as they continue to lead the way in driving technological excellence and business transformation.”, said Sylvain Cazard, Senior Vice President and General Manager AsiaPacific and Japan, VMware.
PSA Singapore, Modern Apps Innovator
PSA is Singapore’s flagship port operator and leading logistics hub for Asia, handling up to 37 million twenty-foot equivalent units of containers. The daily volume of cargo and traffic is high, as is competition from regional logistics hubs. To meet the demand and stay competitive, PSA modernized its digital infrastructure. PSA transformed and ran its main port applications with a modern app platform in a hybrid cloud environment. Paired with modern app development practices and optimized operations, PSA increased modernization velocity, improved platform stability, upskilled and motivated developers and accelerated innovation and business outcomes.
“As an enabler of global trade, PSA values the importance of resilience, agility and sustainability as key drivers of change and success, both for us and for our customers. VMware has been instrumental in accelerating our digital transformation, enabling us to create new services and possibilities for our customers and to continue delivering innovative digital solutions and service excellence for them.” Said Colin Yip, Head of Infocomm Technology and Data, PSA Singapore.
Kasikornbank, Cloud Infrastructure Innovator
Transformation is a core value of Kasikorn Business-Technology Group (KBTG), Kasikornbank’s IT operations arm. At the foundation of rapid app delivery is rapid infrastructure delivery. Developers expect platform and infrastructure teams, who aren’t often involved in planning, to deliver resources immediately. So KBTG shifted to an automated, software-defined approach for the development of cloud and application services. Through a self-service portal, developers follow a built-in approval workflow to provision resources and then check their overall consumption and costs. The turnaround time shortened from weeks to hours, and the transformation inspired developers and operational teams to collaborate more often.
“The pandemic shaped up new consumer needs and greatly accelerated the speed of tech innovation in Thailand’s financial services sector. We saw a huge opportunity in speeding up our service deliveries and deploying an efficient end-to-end infrastructure to enhance customer satisfaction. VMware’s support in helping KBTG adopt automation to speed up software deliveries has been remarkable in our digital progress and we are very pleased to win this award as industry innovators,” said Tawan Jithavech, CTO, KASIKORN Business-Technology Group (KBTG)
Nio Co Ltd, Hybrid Workforce Innovator
NIO designs and develops smart, electric vehicles in mainland China, which has a highly competitive EV industry. Every customer touchpoint matters, and employees use a variety of mobile devices to connect with customers. To provide the best customer experiences, employees must have easy access to the apps they need. NIO leverages a modern, anywhere workspace platform to confidently manage it all, simply and securely. It took less than three months to initially deploy the solution on over 1,000 devices, across multiple locations. That total now includes over 10,000 devices and continues to grow with the company.
“NIO is truly honored to be recognized as the ‘Hybrid Workspace Innovator’ at this prestigious event. At NIO, our growth agenda is underpinned by strategic initiatives that redefine mobility, not just in our manufacturing processes, but also in the way that our employees in 14 cities across three continents are empowered to do their best work, no matter where they choose to work.” Said, Bryan Hong, Head of Service Operations for China, NIO.
NEC Corporation, Weathering the change Hero
In a time of uncertainty and turbulence, people need partners they trust. NEC helps organizations transform through integrated IT and network technologies with safety, security, fairness and efficiency.
To provide continuous support to customers, utilizing insights and knowledge gained directly through NEC’s “Client Zero” approach – in which the company itself is the initial client – are important. Therefore, as part of its own ongoing digital transformation, NEC decided to modernize their own IT infrastructure to better support customers’ long-term needs. This would also give them that first-hand experience to guide their own customers through similar journeys in the future.
Instead of immediately shifting to a cloud-native architecture, NEC first lifted many systems — as is — to the cloud. This more rapid, seamless and cost-effective method:
- Reduced migration costs by 91% and reduced operational costs by 19%.
- Minimized disruption and security risks to users.
- Provided NEC with knowledge and insights for future cloud migrations and to aid customers’ digital transformation.
Japan Post, Customer Experiences Hero
The national postal service provider digitally transformed its operational environment so it’s ready to spring into action — to partner with more e-commerce companies, to increase deliveries and to adapt to new services (like contactless delivery). Part of this digital transformation includes upgrading hand terminals to Android smartphones. Japan Post uses an “anywhere workspace” solution to remotely manage the 145,000 devices. In this responsive environment, they more securely deliver new applications and software updates to delivery staff, digitize processes and improve the efficiency of post office operations and streamline IT management and reduce IT costs.
Union Bank of India (UBI), Hero for Good
Union Bank of India is the 4th largest Public Sector bank in the country. It is a well-established brand owing to its pioneering IT initiatives in the banking industry such as creating India’s First Banking Metaverse Lounge, Asia’s largest SDWAN implementation, first Public Sector bank to implement Account Aggregator, ISO certification, PCIDSS implementation, On-premises cloud setup and so on. The bank has recently won several prestigious awards for its digital products and IT initiatives, as it continues to strive to offer hyper personalized customer experiences, more effective credit monitoring and a robust cybersecurity framework with complete governance to its customers. UBI’s robust and modern infrastructure, progress in analytic capabilities and digitally enhanced customer experiences secured it a top ranking for customer centric banking. The Indian Banks’ Association ranked UBI first on the Enhanced Access & Service Excellence Reforms Index. The index is part of the country’s initiative to reform public sector banks so that banking is cleaner and smarter for citizens.
“Our goal is to transform IT and accelerate our digital initiatives to provide premium and personalized customer experiences. VMware’s expertise in Infrastructure Integration and Application and Data Migration has been invaluable in seamless integration of our diverse IT Environments and propelling us toward digital ready future. We are indeed honoured to be recognized under the “Hero for Good” category that acknowledges the leaders and innovators acting for the greater good.” Said, Anil Kuril, CTO & VH-IT, Analytics & CR&M, Union Bank of India.
The 2023 VMware Customer Achievement Awards program has been conducted in partnership with TechTarget’s Enterprise Strategy Group (ESG). Entries were reviewed and evaluated by a judging committee consisting of VMware executives, ESG analysts and Tech Target Editors.
About VMware
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit www.vmware.com/company.
