Zendesk Acquires Ultimate to Enhance AI Customer Experience Offering
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the...
Tag : Zendesk
Zendesk’s CX Trends 2024: 90% of Indian Leaders Optimistic About Generative AI for Effective Digital Interactions
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are...
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are...
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX). Admins can now leverage the new custom...
Zendesk extends its CX leadership with powerful generative AI offerings
Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape Zendesk, Inc. today announced market-leading customer experience (CX) generative...
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk, Inc., today announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management...
Zendesk announces powerful AI designed exclusively for intelligent CX
Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering...
Zendesk announces Strategic Collaboration Agreement with AWS
Zendesk, Inc., announces a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology...
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to...
Zendesk launches new easy-to-set-up machine-learning solutions to democratize access to AI
Zendesk, Inc. announces Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale....