From Deflection to Resolution: The AI Revolution in Customer Experience
As science fiction edges ever closer to reality, the way consumers engage with brands is undergoing a seismic shift. In the near future, personal AI...
Tag : customer experience
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, announced the launch of Relay, a new app that offers...
Umob partners with CleverTap to deliver personalised customer experiences
CleverTap, the all-in-one engagement platform, announced its selection by Umob, the Netherlands’ premier super-mobility platform; Umob combines all-electric e-mopeds, scooters, bikes, cabs and public transport within...
Zendesk Acquires Ultimate to Enhance AI Customer Experience Offering
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the...
Coforge Unveils Orion: Gen AI-Driven Self-Service for Enhanced Customer Experience
Coforge Limited, a global digital services and solutions provider launched a Gen AI-based autonomous self-service solution called Coforge Orion. The solution harnesses the power of...
Ozonetel Customer Experience Platform Earns Prestigious Recognition at the Aegis Graham Bell Awards
Ozonetel, a market leader providing a unified customer experience (CX) platform, announced that it has received top honors at the 14th Aegis Graham Bell Awards (AGBA) in...
Genesys Unveils Customer Journeys for the Experience Era
Today at Xperience ‘22, Genesys®, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for stronger...