As science fiction edges ever closer to reality, the way consumers engage with brands is undergoing a seismic shift. In the near future, personal AI...
CleverTap, the all-in-one engagement platform, announced its selection by Umob, the Netherlands’ premier super-mobility platform; Umob combines all-electric e-mopeds, scooters, bikes, cabs and public transport within...
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the...
Coforge Limited, a global digital services and solutions provider launched a Gen AI-based autonomous self-service solution called Coforge Orion. The solution harnesses the power of...
Ozonetel, a market leader providing a unified customer experience (CX) platform, announced that it has received top honors at the 14th Aegis Graham Bell Awards (AGBA) in...
Today at Xperience ‘22, Genesys®, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for stronger...
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