Tag : conversational AI

Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven Solutions

SSI BureauMay 8, 2024May 8, 2024

by SSI BureauMay 8, 2024May 8, 20240

Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual 2024 Agent Experience (AX) and Customer Experience (CX) Benchmark Reports,...

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Google’s BARD: A Game-Changer in the World of Conversational AI

SSI BureauFebruary 7, 2023February 7, 2023

by SSI BureauFebruary 7, 2023February 7, 20235

Authored by: Da Sachin Sharma, AI Evangelist and Chief Brand/Creative Officer, Mobilla In the rapidly expanding world of AI, more and more companies are emerging...

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Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

SSI BureauSeptember 29, 2022

by SSI BureauSeptember 29, 20227

Genesys, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated...

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Yellow.ai appoints Surbhi Agarwal, former Google leader to head Global Marketing

SSI BureauMay 24, 2022

by SSI BureauMay 24, 20220

Yellow.ai, the world’s leading next-gen Total Experience (TX) automation platform today announced the appointment of Surbhi Agarwal, as its Senior Vice President (SVP) of Global...

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