Genesys Archives » SmartStateIndia

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

SSI BureauJanuary 23, 2024

by SSI BureauJanuary 23, 20240

 Genesys, a global cloud leader in AI-powered experience orchestration, today announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital...

News

Genesys Awarded Two 2023 Global AWS Partner Awards

SmartStateIndiaNovember 29, 2023

by SmartStateIndiaNovember 29, 20230

Genesys®, a global cloud leader in AI-powered experience orchestration, announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders...

News

Genesys Named Leader in 2023-24 Omdia Universe for Customer Engagement Platforms

SmartStateIndiaNovember 9, 2023November 9, 2023

by SmartStateIndiaNovember 9, 2023November 9, 20231

Genesys®, a global cloud leader in AI-powered experience orchestration, was named a Leader in the Omdia Universe Customer Engagement Platforms 2023-24 report. Genesys is recognized...

News

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

SSI BureauSeptember 11, 2023

by SSI BureauSeptember 11, 20232

Genesys®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data,...

Reports

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

SSI BureauSeptember 5, 2023

by SSI BureauSeptember 5, 20233

Genesys®, a global cloud leader in AI-powered experience orchestration, today reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...

News

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

SSI BureauJune 27, 2023

by SSI BureauJune 27, 20232

Genesys unveiled its Experience Index™ methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience...

News

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

SSI BureauMay 23, 2023

by SSI BureauMay 23, 20232

Genesys, a global cloud leader in experience orchestration announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the...

News

Genesys Announces Strategic Collaboration Agreement with AWS

SSI BureauJanuary 12, 2023

by SSI BureauJanuary 12, 20238

Genesys, announces a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of technologies...

News

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

SSI BureauSeptember 29, 2022

by SSI BureauSeptember 29, 20226

Genesys, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated...

News

Genesys Named a Leader in the 2022 Gartner Magic Quadrant for Contact Centre as a Service

SSI BureauAugust 29, 2022

by SSI BureauAugust 29, 20222

Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner® Magic Quadrant™ for Contact...