Ozonetel, a market leader providing a unified customer experience (CX) platform, announced that it has received top honors at the 14th Aegis Graham Bell Awards (AGBA) in the category of Innovation in Enterprise Solution. AGBA is one of the largest innovation award programs supported by the Ministry of Electronics and Information Technology (MeitY), Government of India.
Today’s enterprises face several core challenges in customer experience (CX). These include fragmented solutions that lead to disconnected customer journeys, complex license management, reliance on third-party data for AI implementation, system interoperability issues hindering automation, and isolated customer data resulting in a disconnected customer experience.
Addressing these challenges, Ozonetel envisioned a unified approach to customer experience across multiple touchpoints within an enterprise. Their AI-first, unified platform brings together capabilities of contact center, communication APIs, customer engagement, and workforce management. It leverages a strong, open API architecture to offer seamless connection with various enterprise applications and easy integration with voice, chat, and other digital channels to power customer interactions.
Ozonetel’s platform is built on five key pillars: omnichannel capabilities, low-code tools, actionable insights and analytics, AI & National Language Processing (NLP) for enhanced automation, and secure access to customer data across departments within an enterprise. Enterprises benefit from business insights and real-time intelligence derived from millions of customer interactions and identifying opportunities for potential business growth.
Atul Sharma, Co-founder and CEO of Ozonetel said, “We are delighted and honored by this recognition, as it validates the value and business impact that we deliver to leading enterprises globally. It reinforces Ozonetel’s commitment to innovation and redefining the CX landscape for global enterprises — keeping enterprises at the forefront of technological innovation, helping them humanize customer experience, hyperscale customer engagement, and drive business growth.”
Today, with its unified approach to CX, Ozonetel has carved out a niche for itself within the enterprise space. Many of its enterprise customers have leveraged its platform to successfully transform their CX, leading them to win prestigious awards and industry recognition. They have also been recognized by G2, the largest peer-to-peer software review site, as a global leader in multiple customer experience categories.
