TrueConf and Balamuth have partnered to integrate video conferencing into self-service kiosks and machines to streamline remote customer care and enable on-the-spot communication between users and service providers.
Balamuth is one of the major players in Israel’s technology equipment market that specializes in developing, programming, and manufacturing a variety of turnkey self-service solutions for banks, hospitals, government departments, municipal authorities, and retail chains. This industry leader provides financial institutions domestically and worldwide with secure ATM and CDM systems, cash detection and counting machines, multi-media self-service and automatic payment terminals.
Leumi and Discount Bank, one of the largest financial institutions in Israel, are among Balamuth featured customers. Besides banking automation tools, the company supplies medical examination posts, queueing and information system kiosks to clinics, self-service selling stations to supermarket chains, and deploys video-enabled kiosk infrastructures for face-to-face service delivery.
Balamuth has partnered with TrueConf to enable its self-service kiosks and machines to support video-based communication for even more effective and prompt customer care. With TrueConf SDK, the proprietary software developer toolkit for all major platforms, Balamuth specialists seamlessly integrated video conferencing into their equipment and scaled service automation to a whole new level.
TrueConf & Balamuth joint solution received an intuitive custom interface and advanced set of handy interactive features, like client visual identification, content sharing, and calls recording. Users can initiate a video chat with the service provider in one click, and a smart queue mechanism automatically forwards it to the operator, first available in TrueConf client app. TrueConf SDK implementation has also enabled remote agents to display all the necessary information right from their PCs, and the documents shared can be printed by the client in real time. This reduces lines, saves time, and enables timely assistance for everyone, resulting in improved customer experience and higher level of virtual service provision.
“We’re pleased that the implementation of TrueConf video communications has upgraded remote customer care powered by Balamuth,” says Dmitry Odintsov, CEO at TrueConf. “This step towards enhancing service delivery automation is particularly crucial for business development in the ever-changing realities we’re facing.”
“Our partnership with TrueConf has become a strategically important stage in the development of the technical potential of Balamuth self-service product line,” says Avner Josephsberg, CEO at Balamuth.
