Tata Tele Business Services (TTBS) hosted the CXO Talk, Hyderabad- “Rising to the Challenge with Tech Advantage”. The virtual roundtable is aimed to enable a platform for the industry leaders across various sectors to share a plethora of insights on the role of technology to help enterprises maintain business efficiency in these unprecedented times. Tata Tele Business Services led the discussion on how collaboration and connectivity solutions are the two pillars to help the enterprises recover from the challenges faced while working in the new normal.
Speaking at the CXO Talk Roundtable, Mr. Kalidas KS, Vice President – SME Operations, Tata Teleservices said, “The rapid digitalisation and new normal of remote working has catalysed the enterprises to boost productivity and realign their concept of work to a hybrid model of working. At TTBS, we are providing various connectivity and collaborations solutions to our enterprise customers to help maintain ‘business as usual’ mode while not compromising on efficiency and productivity. In the initial phase of the lockdown, we had offered various collaborative tools for the enterprises to help them chart their digital journey in this crisis.”
Industry representatives such as, Mr. Himanshu Sharma, City Head, Hyderabad, CapitaLand, Mr. Rangacharyulu Komanduri, the COO of Olympus Motors, Mr. Ravindra Modi, MD, Hyderabad Food Products, Mr. Dinesh Chandrasekar, CIO, Pactera Edge, Mr. Sridhar Reddy, MD at ICL addressed the forum. The roundtable saw some thought provoking discussions on how the businesses have regained their lost momentum and optimised their overall performance with the adoption of business automation tools.
Himanshu, City Head, Hyderabad, CapitaLand, said “Reinventing our practices in digital times is the key essential for uninterrupted growth. In line with the new industry requirements, the real-estate sector has significantly evolved with digital offerings such as digitizing community programs, introducing AR tools and drone photography. The digital payments and automated invoicing facilities has also grown along with other services for smooth processing and easy digital monitoring.”
Rangacharyulu Komanduri, the COO of Olympus Motors, said “Post May 2020, the auto-industry witnessed a V-shaped recovery for car sales due to the decline in commercial commute. Augmented reality is used to showcase the car models and approx. 60 to 70% of the booking were without even a test-drive. Almost 70% of leads are generated online and video meetings have been conducted for any further assistance to the customers.”
Ravindra Modi, MD, Hyderabad Food Products, said “The food industry has stepped up its game during the pandemic with the adoption of digital technologies. Most of the food orders are placed online and usage of GPS tracking and digital invoicing have also gone up at a higher scale. This has led to a rise in the average productivity by 20-25% and a decline in the operational costs.
Dinesh Chandrasekar, CIO, Pactera Edge, said “With the rapid digital transformation, the enterprises have adopted automation and are learning the basics, and implementing it to help create an environment for maximum efficiency. The demand for Digital ERTs and Retail CPGs have gone up tremendously during the pandemic.”
Sridhar Reddy, MD at ICL said, “The out of the box thinking and our population were the key factors for various businesses to grow without any foreign demand or interventions. Most of businesses across sectors have revived with a focus towards the growth of specific set of customer demands.”
Govind: (Special Invitee) said, “With the change in business dynamics, enterprises are looking for multi-tech resources to maintain efficiency and boost productivity. With the technological advancements, businesses are able to meet their customer demands faster.”
