Siemens Healthineers has been using TeamViewer for several years on many tens of thousands of its imaging and laboratory diagnostic devices worldwide, such as MRs and CTs, in hospitals and doctors’ offices to remotely maintain them and support clinical staff around the world.
TeamViewer is pre-installed on many different systems of Siemens Healthineers. If necessary, the medical technology company can provide immediate troubleshooting to its customers by having specialists connect directly to the affected device via a fast and secure connection using TeamViewer and fix the problem remotely, without the need to travel. Rapid assistance from a distance helps clinic operators and staff to ensure continuous medical care for their patients. The connection via TeamViewer is made via an end-to-end encrypted Internet connection that meets the high security standards of medical facilities.
“TeamViewer has been an important partner for us since many years already,” says Wolfgang Heimsch, Head of Customer Services at Siemens Healthineers. “The number of use cases we need to provide with secure and high-performance access to our systems is increasing within the clinical environment. That’s why the partnership with TeamViewer is becoming increasingly important for us and why we see huge potential to build on that.”