More than half of customer service agents say they botch how they record customer requests during service calls — with nearly 40% admitting they regularly...
Pegasystems Inc., the software company that crushes business complexity, announced Pega Voice AI and Messaging AI, two new solutions that analyze live customer service conversations in real...
Pegasystems Inc. at PegaWorld iNspire announced new low-code capabilities in Pega Platform that enable both professional and citizen developers to easily design exceptional modern user...
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