Pure Storage announced that TrustRadius has recognized FlashArray for Best Customer Support and Best Usability. With a combined average trScore of 9.2 out of 10 and 335 verified customer reviews and ratings, FlashArray won in the Enterprise Flash Array Storage category.
“Pure Storage has won a Best Customer Support award from TrustRadius based directly on customer feedback,” said Megan Headley, VP of Research at TrustRadius. “Reviewers on TrustRadius highlight Pure Storage’s speed, knowledge, and professionalism.”
Based entirely on customer feedback, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology solutions. Hear global customers share their experiences and outcomes using FlashArray:
“Pure Storage stands head and shoulders above their competition. Not only is performance and usable capacity better and faster respectively, but the predictable support costs also make this a ‘no-brainer,’’said, Kevin Hannon, IT Director, Town of Belchertown, Massachusetts .
“Pure is thrilled to be recognized by TrustRadius as the leader in flash storage,” said Shawn Hansen, FlashArray General Manager, Pure Storage. “Coupled with recent recognition as the Gartner Magic Quadrant Leader for Primary Storage Arrays and the Medallia Net Promoter leader, we believe this illustrates that the key to long-term market leadership is to create amazing experiences that deeply satisfy customers.”
Commenting on the recognition, Ramanujam Komanduri, Country Manager – India, Pure Storage said, “This is a phenomenal achievement for Pure Storage. Our FlashArray enables customers to add agility to their business without compromising on efficiency, reliability, and flexibility. With data centers going mainstream, FlashArray in India is gaining prominence and our solutions are transforming the enterprise IT industry. Pure is delivering the modern data experience by providing the industry’s most complete and differentiated all-flash technology portfolio.”
Pure is consistently recognized by its customers as this also marks the sixth consecutive year the company has maintained its market-leading NPS score in the top one percent of Medallia-benchmarked B2B scores while scaling the business. This year, Pure increased its score to 83.5, which is more than twice the B2B average.
Pure’s entire portfolio of solutions is architected to deliver a Modern Data Experience that enables customers to succeed in hybrid and multi-cloud environments through simplicity, flexibility and reliability at scale.
Within the portfolio, Pure’s FlashArray family offers performance and capacity optimized solutions to address critical and operational workloads for any organization. Designed with flexibility in mind, customers receive consumption choices (appliance, software defined, or as-a-Service) that fit their specific financial requirements, and benefit from our Evergreen™ subscriptions allowing customers to non-disruptively incorporate controller technology advances in their purchase.