Pegasystems Inc. announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed.
Qurious.io’s software-as-a-service (SaaS) offering uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens. The software then provides agents with real-time insights and coaching so they can improve customer interactions, make better recommendations, and boost customer loyalty and sales. The company was founded in 2016 in San Francisco by recent Forbes 30-Under-30 winners Sabrina Atienza, CEO, and George Ramonov, CTO.
Pega plans to add Qurious.io’s capabilities to its software portfolio with an initial focus on Pega Customer Service use cases. More details on this new cloud-based offering are planned to be revealed at the annual PegaWorld iNspire conference being held virtually on May 4, 2021.
“While automated chatbots are increasingly more popular with consumers, live service agents are still left to handle the toughest customer problems over the phone,” said Kerim Akgonul, senior vice president, products, Pegasystems. “Qurious.io’s real-time speech analytics proactively helps agents resolve these difficult requests with revenue producing Next-Best Actions. Their cloud-native approach perfectly complements how Pega uses AI across engagement channels, enabling our clients to provide consistently superior customer service from end to end.”
“With its deep customer service and AI pedigree, Pega will enable us to bring our intelligent speech analytics software to hundreds of the most important brands in global business,” said Sabrina Atienza. “We believe this is a perfect fit for both Pega and Qurious.io, and we are proud that we will help solve some of the most complex customer service issues today and in the future.”
14 comments
order atorvastatin 40mg sale atorvastatin 10mg canada buy atorvastatin pills
order ciplox 500mg online – buy ciprofloxacin online erythromycin 500mg oral
buy furosemide 40mg sale – medex uk capoten 120mg canada
metformin canada – purchase glucophage pill order lincomycin sale
retrovir order online – buy irbesartan without prescription buy allopurinol generic
order clomipramine sale – buy clomipramine 25mg sale sinequan 25mg ca
buy cleocin without a prescription – cheap terramycin brand chloramphenicol
stromectol buy – ivermectin 12 mg for sale buy cefaclor 500mg
ventolin inhalator over the counter – albuterol brand order theo-24 Cr 400 mg for sale
micronase us – buy forxiga 10 mg order dapagliflozin online
prandin pill – generic empagliflozin order jardiance 10mg generic
order metformin 1000mg sale – order metformin 1000mg sale buy acarbose sale
order generic rybelsus 14mg – glucovance generic purchase desmopressin for sale
order nizoral 200 mg for sale – order butenafine online cheap oral itraconazole