Courierhome – India’s first most advanced logistics platform which uses a unique combination of AI and blockchain launched its first Chatbot powered by ALIS (Advanced Logistics Intelligence Solution).Courierhome has made different processes of Chatbot for customers, online vendors and corporate respectively. This new service of Courierhome will help in queries of the users with the automatic replies, product demo and much more and which will eventually help in the time management of the company. Chatbot assists to the users step by step and helps them in answering the customer’s query. As Chatbot do not suffer from the limitation of customer support, it can be available for as many as1000 customers at the same time. Courierhome is using this technology to provide personal assistant and help to the user and resolving the common issues of a making a booking in the courier platform.
Prateek Sharma, Founder& CEO, Courierhome, has to say, “Through Chatbot the users will be provided with a conversational UI which is more familiar and efficient. Since visibility is the key in logistics, Chatbots will help the users with real time information and thus this will help us in giving customer satisfaction and engagement”.
Sushant Kumar, Co-Founder & COO, Courierhome, commented, “Since time is very critical in the logistics industry Chatbots will be very helpful in maintaining the workflow of the organisation. With access to the various databases it will help us to monitor and manage the inventory, process customer orders etc. Since it’s a source of tons of essential data Courierhome can use in its analytical and planning activities.”
Chatbot is a computer language by AI technology and it is only growing smarter with time, allowing diversified usage of this technology. It is the most advanced expression of the interaction between human and technology. Chatbot is a technology where it represents the question answering system in leveraging natural language process.Courierhome plans to soon diversify into more segments which will enhance the online logistics platform and will make more efficient for the user also.