Capgemini announced that it has been named a ‘Leader’ in the NelsonHall NEAT vendor evaluation for Advanced Digital Workplace Services for the ‘Overall’ market segment, a third time in a row. Capgemini was identified as a Leader for its overall ability to meet future client requirements as well as delivering immediate benefits to its digital workplace services clients.
The report recognized Capgemini for demonstrating multiple strengths including: its intellectual property (IP) and accelerators in support of the digital workplace; developing a Digital Operations Platform for infrastructure services to drive analytics, automation, self-heal and proactive capabilities; offering industry and digital transformation consulting skills and the development of sector-specific use cases; creating an Employee Experience Index (EXI) and working with other entities within the Capgemini Group ecosystem to provide a secured and holistic service that covers the total employee experience.
In addition the NEAT evaluation report also highlighted Capgemini’s dedicated ‘Living Labs’ providing virtual collaboration capabilities, its strength in digital innovation supported by a global network of Applied Innovation Exchanges (AIEs), and its Connected Employee Experience Hub Platform, delivering a unified digital workplace experience for employees.
“Being recognized by NelsonHall as a Leader in Advanced Digital Workplace Services for the third consecutive year is a testament of our ability to truly empower our customers in making an employee experience center of their workplace transformation. Our comprehensive sector-focused employee experience portfolio allows us to bring together business transformation, HR excellence, and IT service transformation enabling agile, secured and sustainable workplaces to our clients,” said Nive Bhagat, CEO of Capgemini’s Cloud & Infrastructure Services and member of the Group Executive Committee.
John Laherty, Senior Research Analyst at NelsonHall said, “Capgemini has a clear focus on improving employee experience across digital workplace services and utilizing broader Capgemini Group capabilities to develop digital workplace use cases by industry and provide a holistic service for total employee experience. It continues to invest in its Digital Operations Platform (DOP) to drive automation, analytics, proactive and predictive remediation across workplace services, and in the AI and ML capabilities supporting its virtual agent”.
