Amazon Web Services, Inc. (AWS), an Amazon.com Inc. company, and Salesforce (NYSE: CRM), announced a significant expansion of their global strategic partnership that will make it easy for customers to use the full set of Salesforce and AWS capabilities together to quickly build and deploy powerful new business applications that accelerate digital transformation.
The partnership will drive customer value through new and enhanced unification between AWS and Salesforce products. Developers will now be able to build and launch custom applications that extend the power of both platforms by connecting Salesforce data and workflows natively into their solutions running on AWS, and make it easy for Salesforce developers to integrate AWS data and workflows into their Salesforce applications. Salesforce will also embed AWS services for voice, video, artificial intelligence (AI), and machine learning (ML) directly in new applications for sales, service, and industry vertical use cases. With these new offerings, customers can purchase out-of-the-box solutions directly from Salesforce and then consume the integrated AWS services on a pay-as-you-go basis.
“For more than five years, our customers have benefitted from a tight relationship between AWS and Salesforce. Now, we are taking the partnership to the next level by integrating our offerings so developers using both AWS and Salesforce can build unified applications much faster and simpler than ever before,” said Andy Jassy, CEO of Amazon Web Services. “With this partnership, we are significantly simplifying developers’ lives and empowering them to develop applications however they want, from wherever they want globally, at any scale.”
“This is a milestone partnership for the technology industry, and one that will enable our customers to experience an even more powerful Salesforce Customer 360 and achieve a new level of success in their business,” said Marc Benioff, Chair and CEO, Salesforce. “With a more strongly unified Salesforce and AWS platform, our customers around the world can create a single source of truth across sales, service, marketing, and commerce, and achieve success from anywhere.”
Organizations from around the world rely on Salesforce to manage their customer relationships and build new applications leveraging the Salesforce platform, while using AWS for their compute, storage, and database needs along with AWS technologies like Amazon Connect (an omnichannel cloud contact center), Amazon Redshift (a fully managed, petabyte-scale data warehouse service in the cloud), and AWS Lambda (a serverless compute service that enables customers to run code without provisioning or managing servers). Previously, significant custom integration code was often required for customers that wanted to combine AWS and Salesforce capabilities for their applications. These new offerings will enable customers to use AWS and Salesforce services together seamlessly through new, unified platforms. The companies have also collaborated on new low-code tools to help customers innovate and build applications that connect data in real-time between Salesforce applications and AWS services.
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