Unlocking Customer Service Excellence: How Matrix Transformed Telecommunication Of A Leading Bank!

Industry:

BFSI

Products offered:

• Matrix range of IP-PBX: ETERNITY LE with 23 SLT48 cards
• Matrix range of VOIP-FXO-FXS Gateways: SETU VFXTH0032
• PRI dual cards and one VOIP card
• Provision made for Call forward, Conference, CLI, LCR, Auto-attendant, and Call recording

Location:

Mumbai

Introduction: 

A leading private sector bank offers financial solutions through its nationwide branches, headquartered in Mumbai, India. They required a single-box communication system that could accommodate 1250 Analog users while being integrated with other brands’ PBX systems Over IP.

Challenges:

The bank wanted a compact IP PBX system with all the end users as Analog extensions.

ETERNITY LE could accommodate up to 1100 Analog users as its other slots were occupied with PRI cards. Increasing the capacity of Matrix IP-PBX system and integrating it with other brands’ IP-PBX systems over IP were major challenges faced by the customer.

Solutions:

Matrix, working along with its regional channel partner – Space Office Systems (I) Pvt. Ltd., Mumbai, understood the requirement of the customer and delivered ETERNITY LE along with five units of SETU VFXTH0032.

Results:

• Seamless internal communication boosted employees’ efficiency
• Enabled bank staff to offer enhanced customer services
• Convenience delivered with plug-and-play operations
• Reduced investment with compactness
• Transparency of features between two different PBX systems
• Enhanced reach of IT department

Products Offered: 

• ETERNITY LE with 23 SLT48 Cards
• SETU VFXTH0032 and VOIP32 Card
• Web-based Intuitive User Interface for Hassle-free Maintenance
• Connected Matrix IP-PBX with other IP-PBX Systems over IP

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